Privacy Policy

Overview

SwissCraftedPan values transparency and understands that your privacy matters. Any personal data you provide us has been, is, and will be used with the utmost care. We respect and value the privacy of all our customers and will only collect and use personal data in the ways described below, consistent with applicable U.S. privacy laws and your rights.

Information About Us

SwissCraftedPan™
United States Operations
Email: info@swisscraftedpan.com

What Does This Notice Cover?

This Privacy Policy explains how we use your personal data: how it is collected, held, and processed. It also explains your rights under applicable law relating to your personal data.

What Is Personal Data?

Personal data is any information that relates to an identifiable person who can be directly or indirectly identified. This includes obvious information such as your name and contact details, as well as less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are Your Rights?

Under applicable U.S. privacy law (including the California Consumer Privacy Act where applicable), you have the following rights:

• Right to Know: You have the right to know what personal data we collect, use, disclose, and sell about you.
• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correct: You may request that inaccurate or incomplete personal data be corrected.
• Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
• Right to Data Portability: Where applicable, you may request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at info@swisscraftedpan.com. We will respond within 45 days as required by applicable law.

SMS / Text Messaging Privacy

We will not share your opt-in to an SMS short code campaign with any third party for purposes unrelated to supporting you in connection with that campaign. We may share your personal data with third parties that help us provide the messaging service, including platform providers, phone companies, and other vendors who assist in the delivery of text messages.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or subsidiaries.

What Personal Data Do We Collect?

We may collect some or all of the following personal data depending on your interactions with us:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely; we do not store full card numbers)
• IP address and device/browser information
• Order history and purchase preferences

How We Use Your Personal Data

We use your personal data only for lawful purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your order, account, or customer service inquiries
• Sending order confirmations, shipping updates, and receipts
• Personalizing your shopping experience
• Sending marketing communications (only with your consent; you may opt out at any time)
• Preventing fraud and maintaining website security
• Complying with legal obligations

To unsubscribe from marketing emails, click the "Unsubscribe" link in any email or contact us at info@swisscraftedpan.com.

How Long We Keep Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When your data is no longer needed, we securely delete or anonymize it.

How and Where We Store Your Data

Your personal data is stored on secure servers located in the United States. We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or disclosure.

Do We Share Your Data?

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers). All service providers are contractually required to keep your data confidential and use it only for the services they provide to us.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. You may control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@swisscraftedpan.com
Response Time: Within 1–2 business days